At Mediesta Medicare Private Limited, we are dedicated to delivering top-quality healthcare products with a commitment to your satisfaction.
Order Processing
Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Verification: We may contact you for additional information if there are any issues verifying your order.
Shipping Rates and Delivery Estimates
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Delivery Estimates:
- Standard Shipping: 5-7 business days
Delivery times may vary depending on your location and the shipping method selected.
Shipping to P.O. Boxes
We currently do not ship to P.O. boxes or APO/FPO addresses.
International Shipping
Availability: We offer international shipping to select countries. Shipping rates and delivery times will vary based on the destination.
Customs and Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once your shipment reaches your destination country. Mediesta Medicare Private Limited is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order using the link provided in the email.
Shipping Address Changes
If you need to change your shipping address after your order has been placed, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order has been processed and shipped.
Lost or Damaged Packages
Lost Packages: If your package is lost in transit, please contact us at [email protected]. We will initiate an investigation with the shipping carrier and do our best to resolve the issue.
Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at [email protected] with your order details. We will work with you to resolve the issue, which may include providing a replacement or refund.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at [email protected].