At MEDIESTA MEDICARE PRIVATE LIMITED, we strive to ensure your complete satisfaction with our baby care products. If you are not entirely happy with your purchase, we’re here to help.

1. Cancellation Policy

• Order Cancellation: You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at [email protected] with your order details.
• Processing Time: Once an order has been processed and shipped, it cannot be cancelled.

2. Return Policy

• Eligibility: You have 30 days from the date of purchase to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Non-Returnable Items: Certain items, such as personal care products, cannot be returned for hygiene reasons.

3. Refund Policy

• Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
• Timing: Refunds may take several days to process and reflect in your account, depending on your bank or credit card issuer.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [contact email] with your order details and a photo of the defect or damage. We will arrange for a replacement or refund.

5. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at [email protected]